Purpose and scope

Grande Passione is a WSET Approved Programme Provider (APP no. 3119) and delivers its courses at Atelier del Vino in Verona.

We aim to provide a respectful, inclusive learning environment where students are treated fairly and can participate without discrimination, harassment or intimidation.

This policy applies to students, educators, collaborators and anyone acting on behalf of Grande Passione.

Fair and respectful treatment

We treat people with dignity and impartiality, regardless of their background, nationality, ethnicity, sex, gender identity, sexual orientation, religion or beliefs, age, disability, family circumstances, pregnancy or maternity.

Admission is based on the relevant qualification’s entry requirements and applicable Italian law, including age restrictions relating to activities involving alcohol.

Harassment, intimidation, discriminatory behaviour and offensive language are not acceptable.

Our commitments

Grande Passione will:

• Explain entry requirements, course language and study expectations before enrolment.
• Apply relevant admission criteria fairly and consistently.
• Encourage participation and questions in a respectful learning environment.
• Discuss individual needs and consider feasible support.
• Listen to feedback and address barriers to participation where possible.

Our WSET courses, study materials and exams are offered in English. This is communicated before enrolment so that students can make an informed decision.

Accessibility and individual support

If you have a disability, learning need or another circumstance that may affect your participation, please contact us before enrolling:

contact@grandepassione.com

We will discuss access to the venue, learning materials and any support that may be appropriate and feasible.

Exam adjustments are subject to WSET requirements and, where applicable, prior approval. They must preserve the essential assessment requirements and must not give a student an unfair advantage.

Please consult our policies on [Reasonable Adjustments](/en/pages/wset-adattamenti-ragionevoli) and [Special Consideration](/en/pages/wset-special-consideration).

Raising a concern

If you experience or witness behaviour that appears inconsistent with this policy, contact:

JC Viens
contact@grandepassione.com

Please explain what happened and provide any relevant information. Concerns will be handled through our [Complaints and Appeals Policy](/en/pages/wset-reclami-ricorsi), with appropriate confidentiality and attention to any conflict of interest.

Raising a concern in good faith will not disadvantage you in your studies or treatment during exams.

Concerns about compliance with WSET’s Code of Conduct may also be raised with governance@wsetglobal.com. Complaints about Grande Passione’s services should follow the procedure explained in our complaints policy.

Access to this policy

This policy is available on our website. A copy of WSET’s Diversity, Equity and Inclusion Policy is also available on request.

If you need this information in an accessible format, contact us to discuss suitable arrangements.

Responsibility and review

Policy owner: JC Viens, Grande Passione — WSET APP no. 3119
Version: 1.0 — September 2026

This policy is reviewed annually, taking account of feedback and changes to applicable law, WSET requirements or Grande Passione procedures.