Shipping policy
Last updated: 2 September 2026
This Shipping and Collection Policy applies to purchases made through the Shopify store Atelier del Vino by Grande Passione, available at atelier.grandepassione.com.
The seller and service provider is:
Grande Passione di JC Viens
Sole proprietorship
Via Mario Morgantini 2/A
37128 Verona (VR), Italy
VAT No. IT04781010238
Italian Tax Code VNSJCH68C14Z401Y
REA VR-446577
Email: contact@grandepassione.com
Certified email (PEC): grandepassione@pec.it
Atelier del Vino is the name of Grande Passione’s physical retail and event space at the same address.
The Italian version of this policy is the reference text. The English version is provided for the convenience of international customers.
1. Collection of physical goods from Atelier del Vino
Under the current store configuration, physical goods purchased online are normally available for collection from Atelier del Vino:
Via Mario Morgantini 2/A
37128 Verona (VR), Italy
Grande Passione does not currently offer a general shipping service for books, physical products or other items purchased separately through the store.
Shipping may be offered for specific products or materials where expressly stated on the product page or at checkout, particularly for course materials as described below.
Grande Passione does not sell wine online under the current store configuration and does not ship wine purchased at Atelier del Vino.
When an order is ready for collection, the customer will receive the relevant information by email or through the order communications.
Collection is by appointment. Please wait for confirmation that your order is ready, then contact us to arrange a suitable time.
2. Exception for course materials
Shipping may be provided for course materials included in the price of a course where Grande Passione considers it appropriate or necessary for the participant to receive them before the course begins.
This applies in particular to WSET courses, where study or reference materials may need to be reviewed before the classes.
Materials may be sent to destinations for which a shipping option is made available at checkout, or where shipping is expressly agreed with Grande Passione, subject to the availability of transport services and any legal, customs or operational restrictions applicable to the destination.
The availability of shipping for course materials does not mean that a general shipping service is available for other products sold through the store.
3. Preparation and dispatch times
Where materials need to be sent in advance, Grande Passione will make reasonable efforts to hand them over to the carrier within 2 working days of receipt of payment, provided the required materials are available.
“Working days” means Monday to Friday, excluding public holidays in Italy.
The 2-working-day period refers to preparation and handover to the carrier, not the time required by the carrier to complete delivery.
If materials are not yet available, for example because Grande Passione is waiting for them from WSET or another publisher or supplier, they will be sent as soon as reasonably possible after they are received.
4. Delivery times
Delivery times depend on the destination, selected carrier, service used, customs procedures and other circumstances that may be outside Grande Passione’s control.
For this reason, delivery times communicated by the carrier are indicative unless delivery by a specific date has been expressly agreed.
The dispatch date and delivery date are therefore separate.
5. Choice of carrier and tracking
Grande Passione selects the postal service or carrier it considers most appropriate according to the destination, materials and available time.
Where the selected service provides tracking, Grande Passione will send the participant the tracking number or corresponding link as soon as it becomes available.
6. Shipping costs
Where course materials are included in the course fee, standard shipping within Italy is included in the course price, unless expressly stated otherwise before purchase.
For other destinations where shipping is offered, additional charges may apply depending on the destination and the service required.
Where a shipping charge can be determined at the time of purchase, it will be shown at checkout.
If, in particular circumstances, a shipping charge needs to be agreed separately, Grande Passione will inform the participant before proceeding. No additional shipping charge will be applied without the participant being informed and accepting it.
7. Customs duties, taxes and formalities
Where shipping to a destination outside the European Union is expressly offered, the shipment may be subject to customs controls, import duties, local taxes, customs-clearance fees or other charges imposed by the authorities in the destination country.
Unless otherwise stated or required by mandatory applicable law, these amounts are the responsibility of the recipient and are not included in the course price or any shipping charges paid to Grande Passione.
The participant is responsible for checking any requirements or charges applicable in their country.
Grande Passione will provide, where necessary, information and documentation reasonably required for the shipment.
8. Delivery address
The participant is responsible for providing a complete, correct delivery address that can be used by the carrier.
The participant must carefully check the address provided when enrolling and promptly communicate any correction before the shipment is dispatched.
Grande Passione is not responsible for delays resulting from incorrect or incomplete delivery information supplied by the participant.
If an error or omission in the participant’s address results in the parcel being returned, re-shipped or in other additional costs, those costs may be charged to the participant before a new shipment is made.
9. Failed delivery or uncollected parcel
Where a parcel is returned to Grande Passione because the recipient:
- provided an incorrect or incomplete address;
- was unavailable for delivery;
- did not collect the parcel within the carrier’s permitted period; or
- did not complete any delivery or customs formalities for which they were responsible,
Grande Passione will contact the participant to agree a new shipment or another solution.
Any cost of a new shipment may be charged to the participant.
This does not apply where the failure to deliver is attributable to Grande Passione or the carrier appointed by Grande Passione.
10. Materials lost or damaged in transit
Where Grande Passione arranges the shipment, it remains responsible for the risk of loss or damage to the materials during transit until they are delivered to the participant or to a person designated by them, to the extent required by applicable law.
If a shipment arranged by Grande Passione is lost in transit, or the materials arrive materially damaged, Grande Passione will, once the issue has been verified, replace the materials at no additional cost to the participant.
In the event of damage, please contact us as soon as reasonably possible at contact@grandepassione.com, stating the relevant course and, where useful, attaching photographs of the materials and packaging.
Failure to notify us immediately does not limit any mandatory rights granted by law.
11. Enrolments made shortly before the course begins
Where a participant enrols too close to the start of the course for it to be reasonably possible to ensure that materials arrive in advance, Grande Passione may:
- send the materials without guaranteeing that they will arrive before the course begins;
- provide them directly at Atelier del Vino on the first day of the course; or
- agree another practical solution with the participant.
Where possible, the participant will be informed of the proposed solution before the course begins.
12. Shipping availability and restrictions
Grande Passione offers shipping only to destinations for which a shipping option is made available at checkout or expressly agreed.
Even where a destination is normally served, shipping may exceptionally become impossible due to legal, customs, postal, carrier, security or other restrictions outside Grande Passione’s control.
In such cases, Grande Passione will contact the participant to agree an alternative solution, which may include collection from Atelier del Vino, postponement of the shipment or another reasonably available method.
13. Relationship with other terms
This Policy governs the practical arrangements for collection and shipping.
Withdrawal rights, course cancellations, refunds and the treatment of course-material costs already supplied are governed by the General Terms and Conditions of Sale and Service and, for physical goods where applicable, by the Return and Refund Policy.
Shipping of course materials does not limit any mandatory rights granted to Consumers under applicable law.
14. Contact
For questions relating to delivery or shipment of materials:
Grande Passione di JC Viens
Atelier del Vino
Via Mario Morgantini 2/A
37128 Verona (VR), Italy
Email: contact@grandepassione.com
Certified email (PEC): grandepassione@pec.it